FAQs
About Jewelry Machinery
What types of jewelry machinery are available for beginners?
For beginners, we recommend starting with basic equipment such as polishing machines, benchtop engravers, and simple casting machines. These tools are user-friendly and essential for fundamental jewelry making processes.
Can I use the same machine for cutting both metals and gemstones?
While some machines are versatile, cutting metals and gemstones typically requires different equipment due to the varying hardness and cutting techniques. It’s advisable to use specialized machines for gemstones to ensure precision and avoid damage.
How do I maintain my jewelry machinery to ensure longevity?
Regular maintenance includes cleaning after each use, lubricating moving parts, and checking for wear and tear. It’s also important to follow the manufacturer’s specific maintenance guidelines for each machine.
What should I do if my jewelry machinery breaks down?
Consult the troubleshooting section of the machine’s manual. If the issue persists, contact the manufacturer or a professional repair service. Avoid attempting complex repairs yourself if you’re not trained to do so.
Can I upgrade my existing jewelry machinery or should I buy new equipment?
Some machines can be upgraded with new features or attachments, which can be a cost-effective way to enhance your capabilities. However, for significantly outdated or worn-out machinery, purchasing new equipment might be more beneficial.
Ordering
Can I cancel my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What if I want to speak to someone?
We want to speak to you too!Ā Contact usĀ with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Italy, etc.
How long will it take to receive my order?
All items on the site are free to ship. Delivery time is about 7-10 business days.
Express shipping delivery time is about 5-7 business days.
Returns and Refunds
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).